Wig Blower – Human Hair Wig Dryer and Stand

7-Day Return, Replacement & Product Defect Policy

At Lynelle Hair Fashion, we are committed to providing quality wig-care products and a positive shopping experience. Please read our return and replacement guidelines before purchasing the Lynelle Hair Fashion Wig Blower.

1. Seven-Day Reporting Period

Customers are requested to report any visible shipping damage, missing components, or suspected manufacturing defects within seven (7) calendar days from receipt of the product.

Please contact Lynelle Hair Fashion through our official Facebook Messenger or customer service contact to report the concern and receive instructions.

The seven-day reporting period is our standard initial inspection and reporting window. It does not eliminate any consumer rights or warranty remedies available under applicable Philippine law.

2. Eligible Reasons for Return or Replacement

A return, repair, or replacement request may be considered when the product has a verified issue, including:

• Manufacturing defects: The unit has a fault that affects normal operation.

• Electrical or mechanical malfunction: The unit fails to operate as intended under the manufacturer's specified operating conditions.

• Timer malfunction: The timer fails to function according to the product's stated specifications.

• Damage upon delivery: The unit arrives with physical damage that affects its functionality or safe operation.

• Missing parts or accessories: Components advertised as included are missing from the package.

• Incorrect item received: The delivered product differs from the item ordered.

All reported concerns will be assessed to determine the appropriate remedy. Depending on the circumstances, applicable remedies may include repair, replacement, or refund in accordance with consumer protection law.

3. Return Request Requirements

To help us assess your concern efficiently, please prepare the following:

• Proof of purchase, such as an order confirmation or receipt.

• Clear photos or a video showing the reported defect or delivery damage.

• Photos of the product, packaging, and included accessories.

• A brief description of the issue and when it occurred.

• The product's model or identifying information, if available.

Please retain the original packaging, accessories, and proof of purchase while your request is being reviewed. We may request additional information reasonably needed to assess the issue, but these requirements will not restrict rights provided by law.

4. Product Inspection and Assessment

Lynelle Hair Fashion may inspect or arrange an assessment of the Wig Blower to determine the cause of the reported issue.

If the problem is confirmed to be a manufacturing defect or another covered product fault, we will coordinate the appropriate remedy in accordance with our policy and applicable law.

Customers should not dismantle, modify, or attempt unauthorized repairs on the appliance, as these actions may create safety risks and complicate fault assessment.

5. Situations Generally Not Covered by the Voluntary Return Policy

Subject to applicable legal rights and warranty obligations, returns or replacements may not be approved for the following:

• Change of mind, ordering the wrong color, or no longer wanting the item when it has no defect.

• Damage caused by dropping, impact, mishandling, or improper storage.

• Damage caused by water entering electrical components.

• Use with synthetic wigs or other materials not approved for the appliance.

• Damage resulting from misuse, unauthorized modification, or repairs.

• Malfunctions caused by operation contrary to the manufacturer's instructions.

• Normal cosmetic wear that does not affect product functionality.

These exclusions apply only where the evidence supports the stated cause. They do not exclude valid claims involving manufacturing defects, product nonconformity, or other remedies required by law.

6. Important Safety and Proper-Use Guidelines

The Lynelle Hair Fashion Wig Blower is intended for human hair wigs only, based on the product's stated heat limitations.

For safe use:

• Follow the manufacturer's operating instructions and electrical specifications.

• Do not leave the appliance unattended while operating.

• Keep ventilation openings unobstructed.

• Do not allow water to contact electrical components.

• Follow the specified timer settings and cooling intervals.

• Do not operate a damaged appliance or continue using a unit that produces an unusual burning smell, sparks, or other signs of malfunction. Switch it off and unplug it if safe to do so.

• Do not use the appliance on synthetic wigs or heat-sensitive fibers.

Damage resulting from failure to follow proper operating instructions may be excluded from voluntary coverage where the cause is established. This does not remove any rights that cannot lawfully be excluded.

7. Return Shipping and Refunds

For verified defects or incorrect items, Lynelle Hair Fashion will coordinate the return, assessment, repair, replacement, or refund process as applicable.

Responsibility for shipping, handling, and other related costs will be determined in accordance with the circumstances and applicable law. Customers will be informed of the return procedure before sending the product back.

Approved refunds will be processed through the applicable payment channel, subject to the provider's processing procedures and applicable legal requirements.

8. Consumer Rights

This policy is intended to supplement, not replace, the rights of consumers under the Consumer Act of the Philippines (Republic Act No. 7394) and other applicable laws. A seven-day store policy does not automatically extinguish rights relating to product defects, warranties, or nonconformity that may extend beyond that period.

9. Customer Assistance

For return, replacement, or product-support inquiries, contact:

Lynelle Hair Fashion2nd Floor, Shoppesville, Greenhills Shopping Center, San Juan City

Call or Viber: 09228835412

Website: www.lynellehair.com

Facebook: Lynelle Hair Fashion - Keira Hair Extensions

We appreciate your trust in Lynelle Hair Fashion and are here to assist you with your wig-care product concerns.