Classic 100% Human Hair Wig - Sophia 5277 : Mid-Length with Full Bangs

Return Policy

• Eligibility for Returns:

  • Items must be returned within 7 days from the date of delivery.
  • The wig must be in its original condition, unworn, unaltered, and uncut (the lace must not be trimmed).
  • All original packaging, tags, and accessories must be intact.

• Non-Returnable Items:

  • Wigs that have been customized, colored, cut, or styled by the customer.
  • Wigs showing signs of wear, damage, or alteration.
  • Final sale items or products purchased during promotions and special events.

• Return Process:

  • Contact our Customer Support team via email or phone to initiate a return.
  • Once your return request is approved, you will receive instructions on how to send the product back to us.
  • Shipping fees for returns are the responsibility of the customer unless the item is defective or incorrect.

Exchange Policy

• Eligibility for Exchanges:

  • Items eligible for exchanges must meet the same conditions as returns (wig must be unworn, unaltered, and in original packaging).
  • Exchanges must be requested within 7 days of receiving your order.

• Exchange Process:

  • Contact our Customer Support team to request an exchange.
  • Specify the reason for the exchange and the desired replacement product (subject to availability).
  • Customers are responsible for return shipping fees. However, we will cover the cost of shipping the new product to you.

Important Notes:

• For hygienic reasons, we reserve the right to refuse returns or exchanges of wigs that have been used or show signs of wear.
• We recommend using a trackable shipping service and purchasing shipping insurance for returns. We cannot guarantee that we will receive your returned item.

• Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our Customer Support team immediately.
  • We will arrange for a replacement or issue a full refund, including shipping fees.

To ensure the longevity and continued quality of your Classic 100% Human Hair Wig - Sophia 5277, follow these professional care guidelines:

Washing

• Gently detangle the wig using a wide-tooth comb or wig brush, starting from the ends and working your way up to the roots.
• Use lukewarm water to rinse the wig.
• Apply a sulfate-free, moisturizing shampoo specifically formulated for human hair wigs. Avoid rubbing or twisting the hair; instead, gently work the shampoo through the strands from top to bottom.
• Rinse thoroughly with lukewarm water until the water runs clear.

Conditioning

• After washing, apply a generous amount of conditioner, focusing on the mid-lengths and ends. Avoid applying conditioner directly to the roots, as this may loosen the knots.
• Leave the conditioner on for 2-3 minutes to allow the hair to absorb moisture.
• Rinse thoroughly with cool water to lock in moisture and enhance shine.

Drying

• Pat the wig gently with a soft towel to remove excess water. Avoid wringing or twisting the hair.
• Place the wig on a wig stand to air dry. Avoid direct sunlight or heat sources to prevent damage.
• If you wish to speed up drying, use a blow dryer on a cool or low heat setting.

Styling

• Classic 100% Human Hair Wig - Sophia 5277 is heat-resistant, so feel free to use curling irons, straighteners, or other heat styling tools. Use a heat protectant spray to minimize heat damage.
• Avoid excessive heat exposure to prolong the wig’s lifespan. Keep temperatures below 350°F (180°C) when using heat tools.
• Style as desired—straight, wavy, or curly. The wig’s 100% human hair construction ensures natural movement and versatility.

Storage

• When not in use, store your wig on a wig stand or in a silk or satin bag to maintain its shape and prevent tangling.
• Keep the wig away from dust, heat, and humidity to preserve its quality.

Color Treatment

• If you wish to change the color of your Classic 100% Human Hair Wig - Sophia 5277, consult a professional stylist experienced in handling human hair wigs. Professional color treatment will help maintain the integrity of the hair.

 

By following these care instructions, your Classic 100% Human Hair Wig - Sophia 5277 will continue to look beautiful, soft, and natural, giving you long-lasting elegance and comfort.